Return & Refund Policy

At doroffy.com, customer satisfaction is important to us.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused and unworn

• Original tags are attached

• Original packaging is included

• Proof of purchase is provided

• You contact us before returning the item

To initiate a return, please email info@doroffy.com.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery and include:

• Order number

• Photos of the item

• Description of the issue

Return Exclusions

The following items may not be eligible for return:

• Personalized or custom-made products

• Worn, washed, or altered items

• Clearance or final-sale items

• Gift cards or digital products

Exchanges

We do not offer direct exchanges. Please return the eligible item and place a new order.

EU Right of Withdrawal

Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after inspection of the returned item.

Need Assistance?

Phone: +31613391603